The appointment is a workflow, not a calendar entry.
A complete appointment system begins before the booking and continues after the visit. It must answer enquiries, present the right availability, collect required information, send reminders, manage changes and re-engage patients who are overdue.
Core capabilities
Booking and triageGuide patients to the right appointment type and available time.
Reminder sequencesTimed confirmations and reminders through approved communication channels.
No-show recoveryStructured follow-up when an appointment is missed or cancelled.
Recall workflowsRe-engage patients who are due for routine care or follow-up.
The Full Appointment System
For medical and dental clinics, the Full Appointment System includes:
- An appointment reminder sequence, 24 hours and 2 hours before each visit.
- A no-show rebooking trigger, sent 30 minutes after a missed appointment.
- An after-hours booking bot, so patients can book when the practice is closed.
- A post-visit Google review request.
Designed around the existing practice
The system is configured around the practice schedule, appointment categories, escalation rules and current software. Oravon does not replace a working practice-management platform without a clear reason.
What gets measured
- Time to first response.
- Booking completion rate.
- Confirmation and reminder delivery.
- Cancellation and no-show patterns.
- Recall reactivation rate.
- Exceptions requiring staff intervention.
The objective is not more messages. It is a more reliable appointment journey.